Charm Egypt Travel respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://www.charmegypt.com/, contact us, request a quotation, or book one of our travel services.
1. Who We Are
Charm Egypt Travel is an Egypt-based travel service provider located in Luxor, Egypt. We offer private tours, Nile cruises, excursions, transfers, and customized travel experiences throughout Egypt.
For questions about this Privacy Policy, contact us at:
Email: info@charmegypt.com
Telephone/WhatsApp: +20 1001081732
Location: Luxor, Egypt
2. Information We Collect
We may collect the following information:
- Your name, email address, telephone number, and country of residence.
- Information submitted through our contact, enquiry, or booking forms.
- Travel dates, number of travelers, destination preferences, accommodation requests, and other trip requirements.
- Information required to arrange tours, transfers, accommodation, cruises, or other requested travel services.
- Technical information such as your IP address, browser type, device information, and pages visited.
- Cookies and similar technologies used to operate and improve the website.
3. How We Use Your Information
We use personal information to:
- Respond to your questions and travel enquiries.
- Prepare quotations and customized itineraries.
- Process and manage bookings.
- Arrange hotels, transportation, guides, cruises, excursions, and other travel services.
- Communicate important information about your trip.
- Provide customer support.
- Improve our website and travel services.
- Prevent fraud, misuse, or security incidents.
- Comply with applicable legal and regulatory requirements.
4. Legal Basis for Processing
Where applicable, we process your personal information based on:
- Your consent.
- The steps required to prepare or fulfill a travel booking or contract.
- Our legitimate interest in operating and improving our services.
- Compliance with legal obligations.
You may withdraw your consent at any time by contacting us. Withdrawal does not affect processing that occurred before consent was withdrawn.
5. Sharing Your Information
We may share the minimum information necessary with trusted service providers involved in arranging your trip, including:
- Hotels and accommodation providers.
- Cruise operators.
- Tour guides and Egyptologists.
- Transportation companies and drivers.
- Activity and excursion providers.
- Payment and booking service providers.
- Website hosting, email, and technical support providers.
- Government authorities when legally required.
We do not sell or rent your personal information.
6. International Data Transfers
Charm Egypt Travel is based in Egypt. When you contact or book with us from another country, your information may be transferred to and processed in Egypt.
Information may also be shared with travel suppliers in locations relevant to your booking. We take reasonable steps to protect your information and use it only for the purposes described in this policy.
7. Cookies
Our website may use cookies to:
- Ensure the website functions correctly.
- Remember certain visitor preferences.
- Understand how visitors use the website.
- Improve website performance and security.
You can control or delete cookies through your browser settings. Disabling some cookies may affect certain website functions.
8. Data Retention
We retain personal information only for as long as necessary to:
- Respond to your enquiry.
- Complete and manage your booking.
- Provide customer support.
- Maintain required business and financial records.
- Meet applicable legal obligations.
Information that is no longer required will be securely deleted or anonymized where reasonably possible.
9. Data Security
We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website or internet transmission method can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information.
- Correct inaccurate or incomplete information.
- Request deletion of your information.
- Restrict certain uses of your information.
- Object to certain processing activities.
- Request a portable copy of your information.
- Withdraw your consent.
- Opt out of direct marketing communications.
To exercise any of these rights, email info@charmegypt.com. We may need to verify your identity before completing your request.
11. Marketing Communications
We will send promotional emails or messages only when you have provided consent or when permitted by applicable law.
You may unsubscribe at any time by following the instructions in the communication or contacting us directly.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, website, or legal requirements. The updated date will be displayed at the top of this page.
13. Contact Us
If you have questions, concerns, or requests concerning your personal information, contact:
- Charm Egypt Travel
- Luxor, Egypt
- Email: info@charmegypt.com
- Telephone/WhatsApp: +20 1001081732