Article 1:
Mr. Mohamed Ramadan, legal representative of the company Charm Egypt Travel, undertakes to his client to organize a stay or an excursion in Egypt, in the company of a tour guide.
The tours are led by a certified Egyptian tour guide who speaks the language requested by the group according to the clients’ preferences. He has been selected for his experience and for completing full professional training in the tourism field.
All services are sold from a city in Egypt, without international transport.
The visa is the responsibility of the client, as well as for each member of the group.
The client as well as each member of a group must be in possession of a European identity card or an international passport still valid 6 months after the planned return date..
The client and each group member must be of legal age or accompanied by their legal guardians.
The client and each group member must have travel insurance that covers emergency assistance, medical expenses, emergency repatriation, theft or loss of luggage and personal belongings.
In case of an accident, the tour guide undertakes to contact assistance services and to remain with the client until their arrival.
Clients who follow medical treatment must hold a prescription which will justify the use of their medicines because it may be requested by the Egyptian customs authorities.
The client must respect the meeting point and time indicated at the time of booking.
The guide and tour leader commit to meet the client at the agreed place and time, accompany them throughout the service, and return them to the agreed location after the service.
Accommodation takes place in 4 to 5-star hotels, selected primarily for their location and the cleanliness of the premises, however, the classification of hotels by number of stars corresponds to the official standards fixed by the local authorities. They may differ from European standards.
The tour leader guarantees transportation under comfortable and safe conditions, using air-conditioned minibuses and 4×4 vehicles in the desert, all insured and driven by professional drivers familiar with the terrain.
Article 2: Booking and Payment Conditions
Bookings must be made with Mr. Mohammed, the legal representative of Charm Egypt, by email, WhatsApp, or phone.
The booking becomes official once the quote is approved by the client.
A deposit of 20% of the amount of the service is to be paid upon booking by bank transfer and the balance on site.
Except in cases of force majeure:
- Once payment is made, the client cannot be refunded for the service.
- If the stay is shortened by the client, the total price remains due to Charm Egypt.
Article 5 : Terms of sales of services
The service concluded between the parties cannot in no case benefit, even partially, third parties, natural or legal persons, unless agreed by Mr. Mohamed Ramadan, legal representative of the company Charm Egypt Travel.
Mr. Mohamed Ramadan, legal representative of the company Charm Egypt Travel, will assign to the client a document where will be presented the formula chosen by the latter, as well as their coordinates. This document will be communicated as soon as possible to the tour guide.
In the same way, the client will receive the email address and phone number of their guides and their tour guide.
Article 3: Safety Rules
The client agrees to follow all safety instructions given by the guide and tour leader.
The client must remain polite and respectful toward others throughout the duration of the service.
Article 6: Disputes
In case of dispute, you may contact the Egyptian Tour Guides Syndicate.
Article 7: Termination
The contract is valid from the date of quote acceptance unless terminated by either party by email with acknowledgment of receipt, one month in advance. Renewal will require a new quote.
If the client fails to show up within 24 hours of the scheduled meeting time in Egypt, the accepted quote becomes void.
In the event of force majeure, Mr. mohammed, legal representative of Charm Egypt, reserves the right to cancel the service.